Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • We provide a 1–hour response warranty for any trouble ticket or email that you submit to our customer service team. We’ll quickly answer all general questions and forward right away the case to our sysadmins in case any further assistance is required. If you take advantage of the Administration Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • An Excellent Support Service

  • We will be at your disposal 24/7/365 to respond to any queries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require assistance handling server management tasks, you can examine our Administration Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of help articles have video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.