A ticketing system is the most widespread means of communication that web hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to resolve a problem that takes some time to examine or that needs to be forwarded to a server administrator. In this way, all responses supplied by either party will be stored in one and the same location in the event that someone else wants to work on the problem at hand and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll have to sign in and out of at least 2 accounts to carry out a certain procedure or to touch base with the company’s help desk support staff. In case you want to manage a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. It may also take a significant amount of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you’re browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24x7 by our client care staff members and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive help. In contrast to some other companies, we do not charge extra for using the ticketing system, so you can contact us as often as you like and ask for info relating to any billing or technical issue. Also, you can see a collection of educational articles, which will help you solve the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you wish to get in touch with our customer care staff representatives, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket easily and to search through older tickets using a smart search box. Plus, you will be able to read the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can perform all the abovementioned activities without leaving your Control Panel at any time, which implies that if you come across any difficulty or have an enquiry, you can touch base with our technicians and resolve the problem in question in no more than an hour using one single platform.