The accessibility to the customer and technical support that a web hosting company provides will tell you a lot about the services which they offer as well. When you can use just emails and / or tickets, you have most likely found a reseller and not the web hosting supplier. If this is the case, you may have to wait for a few days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the actual hosting company for extra help. If the provider provides you with several ways of communication with fast response time which are available at any time, they're almost certainly the top provider, not a reseller. So you'll get prompt assistance and top quality support as they'll have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally much better to be able to get in touch with your hosting company directly via your preferred method of communication.

24/7 Customer Support in Web Hosting

We supply 24/7 customer, billing and technical support for our web hosting. Even if you are not our customer yet and you have some questions, we will give you a hand promptly and provide you with the needed information, to give you the choice to make an informed decision when you buy a new hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers globally, thus you are able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we offer include 24/7 customer and technical support, so regardless of what problem you have, you will be able to get in touch with us and we'll help you without delay. Our guaranteed reply time for each e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is just one hour; typically the reply time rarely exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers around the world plus a live chat, so you are able to get in touch with us and find additional details about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, plan specifications, email configuration, web hosting account settings, and many others. If you use our services, you won't ever have a situation where you should wait for a day or two to get an issue resolved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in VPS

Every virtual private server package that we offer comes with 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different ways of communication - telephone support with several local numbers internationally, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it'll be easier to monitor what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to receive help. In case you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server from our company, you can get in touch with us at any time using several channels and the max time that you'll need to wait for an answer is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any general questions or you would like to learn more about our hosting services before you order, you can also employ our live chat or you can call one of the local numbers that we have in several countries worldwide. In the event that you'd like to have assistance with third-party software that you cannot set up or operate effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.