If you are a site owner, a problem could always surface and it doesn’t automatically need to be associated with the web hosting service. For example, something could go wrong when you bring a web-based app up to date or some important data may be edited or erased mistakenly. Irrespective of what the nature of the problem may be, you will have to touch base with the respective client care team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re having. How promptly they will do this will determine how much time your websites will be unreachable. For specific sites like community sites or web shops, a regular unavailability often equals lost users and money. Therefore, it is crucial to use the services of a hosting company that provides not only a good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

Our web hosting offer a one-hour reply guarantee, which goes to say that irrespective of what query or issue you may have, we’ll always be there to help you out. In reality, it seldom takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both pre-sales and technical matters. Our help desk staff reps will be at your disposal 24/7, even on official holidays and weekends, so you will obtain prompt support at all times. We understand exactly how invaluable time can be, so by the time we respond to your e-mail or ticket, we will have investigated the matter and, if we haven’t found a solution, we will supply you with more info about what you have to do on your end – when the circumstances demand it. With our support service, you can be sure that there will be someone to help you instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a customer support ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll obtain an answer within sixty minutes max. You can contact us at any time in regards to technical, general or billing issues and because of the fact that we’re available to you 24 hours a day, you will always obtain help in a well-timed fashion. Depending on the specific question or issue, we’ll supply you with more info, fix the complication if it’s been caused by something that’s within our reach or instruct you on what steps to take if you need to edit some setting for a software application that we do not have access to. You can forget about waiting around for a whole day for every single response. As a matter of fact, in most cases we answer emails and tickets within 20 to 25 minutes max.